Terms & Conditions


This page gives you information about Edwina Ibbotson Millinery and the legal terms and conditions (Terms) on which we sell any of our headpieces to you.

These Terms will apply to any contract between us, so please read the Terms carefully and make sure that you understand them before ordering any pieces from us either in person or through our website (our site). Please note that by ordering any of our pieces, you agree to be bound by these Terms.

We may amend these Terms from time to time, so every time you wish to order a piece, please check these Terms to ensure you understand what will apply at that time.
Online Boutique – the online shop at www.edwinaibbotson.co.uk/boutique
London Shop – the physical shop at 45 Queenstown Road, London SW8 3RG UK
We (Team) – Edwina Ibbotson and the people that assist her.
Client(s) – People who order hats and headpieces through the Online Boutique or London Shop.
Custom-Made – A hat or headpiece that is made according to client choices from our Online Boutique.
Bespoke – A hat or headpiece that is made from specification directly from the client and often requires specific measurements, colour dying, and specialty trimmings.
Sample Piece – A hat or headpiece that has been created for display in the London Shop and/or photographed for our site or publications.
Our system – the Online Boutique ordering system.
An Order – The detailed elements of a hat or headpiece that is specified by a client to be custom-made or bespoke made on the client’s behalf by Edwina Ibbotson Millinery.


We operate the website www.edwinaibbotson.co.uk. Edwina Ibbotson is a sole trader. The address of the London Shop is 45 Queenstown Road, London SW8 3RG.

To contact us, please telephone +44 (0)20 7498 5390 or email us at info@edwinaibbotson.co.uk.

PLACING YOUR ORDER ONLINE through the Online Boutique

Our Online Boutique hats and headpieces are each handmade by Edwina and her team to your specification following your online order, and thus are custom-made.
Our system will send you automatic acknowledging emails as the order is place and/or moves through the process (within 24 hours).

Edwina may contact you to discuss any details of your custom-made piece. For more details on how to order see Ordering Information.


Edwina Ibbotson Millinery specialises in making bespoke pieces, which can be ordered by calling our London Shop to schedule an appointment and placing an order in person.

Hat and headpiece prices are quoted, based on specification at the time of the order. Changes to the hat or headpieces after the original quoted price, may result in a price increase, subject to your approval prior to proceeding.

In most situations material sourcing and custom dying are included in the original quoted price. However, in exceptional circumstances where materials or dyes are not readily available, an additional sourcing fee may need to be added. We will always contact you by phone or email with updates for your approval prior to proceeding.

For orders that are to be dyed to match, a sample fabric from your outfit will be required. We cannot guarantee a colour match based on photographs or digital images.

Bespoke hats from the London Shop require 2-3 consultations, which are included in the agreed price.

Consultations are at Edwina Ibbotson Millinery in London, UK. If it is not possible for you to come to our London Shop, special arrangements can be made. There will be a fee for external consultations of £60 per hour, with a minimum fee of £30.

If you are out of town or overseas, we can work together through email, phone calls and photographs of the process, to guarantee a result that meets Edwina’s exacting standards and your expectations.


All Online Boutique orders are custom-made and are paid in full at the time of the order through PayPal, or via cheque or bank transfer with in 14 days. Details for cheque/bank transfer payments are provided once the order has been placed.

Orders placed in person at the London Shop can be paid for with cash, bank transfer or cheque.

Work will not begin on your order until payment has cleared. If no payment has been received within 14 days (without prior arrangement) your order will be cancelled.


Rushed orderes or specific dates may be accommodated but have to be agreed and confirmed by Edwina.

Custom-made or bespoke pieces are available for delivery within 5 weeks of the date on which your payment has cleared. Delivery times may be faster during non-peak seasons.

Each piece is hand made to Edwina’s exacting standards of craftsmanship. Every effort is made to create the hat and headpiece that you see in the Online Boutique. There may be slight variations that should be considered part of the unique character of your custom-made piece.

Your piece will be shipped by an international parcel delivery service. Shipping overseas may incur import taxes (these are the client’s responsibility).

Any claims for loss or damage to the shipment are the client’s responsibility. We offer additional parcel insurance through our Online Boutique order system.

You can also collect your piece at our London Shop, personally.

For more details please see Shipping Information.


You may cancel your order within 14 days of the date you placed the order.

If you requested a rush or special delivery date, and it is less than 5 weeks from the date that payment has cleared, we will need to start the order immediately and therefore you will waive the 14 day grace period for cancelling your order. If you do wish to cancel the order, please contact us directly. If work has not yet begun on your order, we will refund the full amount, minus any payment fees and specialty materials that were purchased specifically for your hat or headpiece.


Custom-made and Bespoke hats and headpieces purchased from our Online Boutique or the London Shop are not available for a refund or return. If you are not completely happy with your new hat or headpiece, please contact us directly and we shall attempt to resolve your concerns. We want you to be delighted with your new hat.

On occasion, we sell a Sample Piece upon request or through a sample sale. If you have bought a Sample Piece through the Online Boutique, you have the right to return it and obtain a full refund. You must request the refund within 14 days of receipt of the piece and the piece must be returned in the original condition, in the original box and with all original tags still attached. We are unable to offer a refund or exchange if it has been worn, is marked or damaged, or has not been returned with the original tags on or in its original box.

A refund will be issued through the same method as original payment, PayPal, cheque or bank transfer, within 14 days of receipt of the returned piece. The refund will include the full value of the piece returned, and basic shipping costs.

If, instead of a refund, you would like to exchange a sample piece for another, please telephone or email me.

This right of return and refund does not apply to any custom-made or bespoke pieces, and this policy does not affect your statutory rights.


We use your personal information to fulfill your order, and your email address to send you updates in reference to the status/progress of your order. For full details please visit the Privacy Policy page.

Placing an order through our Online Boutique does not subscribe you to our newsletter. If you would like to receive news from our Online Boutique/London Shop or special offers available please subscribe to our newsletter.


These Terms are governed by English law. This means a contract for the purchase of headpieces through our site and any dispute or claim arising out of or in connection with it will be governed by English law and you agree that the courts of England and Wales will have non-exclusive jurisdiction.

These Terms were most recently updated on 3rd November 2014.